Vexen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
1. Information We Collect
We collect information that you provide directly to us when using Vexen:
- Conversation Data: Messages you send to AI mentors are processed to provide responses. Conversations are stored locally on your device.
- Purchase Information: When you purchase coins, transaction details are processed through Apple's In-App Purchase system. We do not store your payment information.
- Usage Data: We may collect information about how you interact with the app, including which mentors you select and conversation frequency.
- Device Information: We may collect device identifiers, operating system version, and app version for technical support purposes.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our AI conversation services
- To process your in-app purchases and manage your coin balance
- To improve and personalize your experience with AI mentors
- To respond to your inquiries and provide customer support
- To detect, prevent, and address technical issues
- To comply with legal obligations
3. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Conversation data is stored locally on your device using encrypted storage
- We use industry-standard encryption for data transmission
- Access to user data is restricted to authorized personnel only
- We regularly review and update our security practices
4. Third-Party Services
Vexen uses the following third-party services:
- Apple In-App Purchase: For processing coin purchases. Apple's privacy policy applies to payment transactions.
- Adjust SDK: For analytics and attribution. Adjust's privacy policy governs their data collection.
We do not sell, trade, or rent your personal information to third parties.
5. Camera, Photo Library, and Microphone Access
Vexen may request access to the following device features:
- Camera: To allow you to share photos during conversations with AI mentors (if you choose to enable this feature)
- Photo Library: To allow you to share images and memories with AI mentors for deeper conversations
- Microphone: To enable voice conversations with AI mentors for a more natural dialogue experience
These permissions are optional and only requested when you attempt to use the related features. You can manage these permissions in your device settings at any time.
6. Tracking and Advertising
We may use tracking technologies to provide personalized mentor recommendations and improve your experience. You can opt out of tracking through your device's privacy settings (Settings > Privacy > Tracking).
7. Children's Privacy
Vexen is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Data Retention and Deletion
You can delete your account and all associated data at any time through the app settings. Upon account deletion:
- All conversation history will be permanently deleted
- Your coin balance will be forfeited
- Personal information will be removed from our systems
- This action cannot be undone
9. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data
- Objection to data processing
- Data portability
To exercise these rights, please contact us at support@vexen.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@vexen.com
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